10:15pm
"The boiler's packed in."
Pressure's dropped below 1. A two-minute top-up on the filling loop fixes it, so nobody gets woken up and no contractor goes out.
Fixed on the callMost offices are shut. Ringo is answering.
The tenant line that never goes to voicemail. An out-of-hours repair line for UK letting agents, built in Leeds.
Ringo answers tenant repair calls when your office is shut, in your company's name. For letting agents, landlords and HMO operators.
One night on your phones.
Tenants don't stop ringing when you shut. Most of these never needed a callout, and one of them really did.
11:42pm
"Water's coming through my ceiling."
Safety steps first, stopcock off, then the on-call plumber gets the details by text.
Emergency1:20am
"The fire alarm won't stop."
Freshers week. Usually steam or burnt toast. But sometimes it isn't, and that call has to be handled right every single time.
Safety first2:40am
"Everything's gone dark."
One faulty kettle tripped the kitchen circuit. Unplug it, reset the switch, done. Nobody needed to be rung.
Fixed on the call3:05am
"The smoke alarm keeps beeping."
A smoke alarm that isn't working is never left as routine. It goes on the list for the same day.
Same day6:50am
"The bathroom tap's dripping."
Logged properly, with access times, and left for office hours.
RoutineThe 11:42pm call, start to finish.
An example call to a made-up agency.
Your Lettings Ltd · Tuesday, 11:42pm
Caller: Water's coming through my kitchen ceiling. I think it's the flat above.
Ringo: Don't turn any lights on in there. If you can get to the stopcock safely, turn the water off. Can I take your full name?
Sam: Sam Reid. Stopcock's off.
Ringo: Lovely, got you, Sam. I've flagged it as urgent for the team, and the flat above too.
To: your teamSent 11:46pm
Urgent · Leak
Water through kitchen ceiling
- Tenant
- Sam Reid, Flat 3, 14 Hyde Park Road, LS6. Confirmed by caller ID
- Done
- Stopcock off. Lights left off.
- Sent
- Your on-call plumber, by text
- Also
- Flat 4 above flagged
By the morning, it's sorted.
Urgent jobs go straight to your contractor for that trade, with your on-call copied in. Everything else waits on a clear list for when you're in.
10:15pmBoiler pressure lowTopped up on the callFixed on the call
11:42pmWater through kitchen ceilingPlumber texted, flat above flaggedEmergency
1:20amFire alarm going offSteam from the shower, no fireLogged
2:40amKitchen circuit trippedKettle unplugged, switch resetFixed on the call
3:05amSmoke alarm beepingNever left as routineSame day
6:50amBathroom tap drippingCan wait for office hoursRoutine
Text to: your on-call plumber11:44pm
Urgent leak at Flat 3, 14 Hyde Park Road, LS6. Water through the kitchen ceiling from the flat above. Stopcock off. Tenant Sam Reid, access OK.
A triage line, not an answering machine.
Ringo is trained on hundreds of real tenant faults. It knows what to ask, what's safe for a tenant to try and when to stop and escalate.
Every call, in your name.
Picks up straight away, nights, weekends and bank holidays. Tenants hear your company, not a generic bot.
Knows who's calling.
Checks the caller against your tenant records, by caller ID or the last three digits of their mobile, before it uses anything on file.
Spots repeats and who needs priority.
Flags a fault that's already been fixed over the phone twice, and raises the urgency for elderly, unwell or young occupants.
Takes details properly.
Name, address, fault, when it started and access times. Reads the address back so contractors go to the right door.
Damp and mould on record.
Every report timestamped and logged without blame, which matters now with Awaab's Law.
Never says the wrong thing.
Won't say who pays, promise arrival times or advise on rent and deposits. Asks whether appliances came with the property, which saves arguments later.
Pick a fault.
See what Ringo asks, what it lets the tenant try and how urgent it makes it.
No heating or hot water
Same day- Ringo asks
- Tenant can try
- Urgency
Also covers radiators and thermostats, storage heaters, no water or low pressure, sockets and lights, hobs and ovens, prepayment meters, showers, appliances, pests, doors and windows, lifts and communal areas, fire doors, roofs and gutters.
Nothing changes for your tenants.
Calls divert to Ringo when you're shut.
Your name and your rules, tested with you first.
Safety first, then sorted by urgency.
Every call written up, urgent first.
Your escalation rulesEmergencies go straight to the right contractor.
Daytime overflow*Ringo also picks up when your lines are busy.
Your records*Callers matched to your tenants, repeats spotted.
* Optional extras, priced into your quote.
Two ways to have Ringo.
We run it: I set it up, host it and look after it. Rolling monthly, 30 days' notice. Own it: built on your own accounts and yours to keep. You pay the running costs straight to the tools, at cost.
We run it
- Setup
- £950
- Monthly
- £289
- Includes
- 200 minutes of calls a month, then 30p a minute
- Leave or buy out
- Any time, with 30 days' notice
Own it
- One-off
- £4,448
- Running costs
- About £35 a month, paid to the tools
- Fixes
- 30 days included
- Care plan
- Optional, £147 a month
Priced per front door, so an HMO house counts once. Over 300 doors, I'll quote you. If I run it, you can buy it out any time for the difference in setup fees, minus half of what you've paid monthly, and never less than £600. Prices exclude VAT if it applies.
Ring it like a tenant would.
Leave your details and we'll send you the demo number. Report a leak, a dead boiler or a lockout and hear exactly how it handles it.
- Demo number sent the same day
- No obligation and no payment details
- Questions answered by Joshan, the founder
Thanks, that's come through.
We'll send the demo number over shortly. Give it a ring whenever suits.