Privacy Policy

Last updated: June 2026 · ICO registered · Registration no. pending

Ringo is a trading name of Joshan Parmar, a sole trader registered in England and Wales. This policy explains how we collect, use, and protect personal data when you use our AI receptionist service.

1. Who we are

Ringo is operated by Joshan Parmar (trading as Ringo), based in Leeds, West Yorkshire. We are registered with the Information Commissioner's Office (ICO) as a data controller. You can contact us at hello@getringo.uk.

2. What data we collect

We collect and process the following personal data:

• Client business data — business name, contact details, services, pricing, and availability provided during onboarding
• Caller data — name, phone number, address, booking details, and call recordings collected during inbound calls handled by Ringo on behalf of our clients
• Website enquiry data — name, phone number, business name, and trade type submitted via the demo request form

3. How we use your data

We use personal data to:

• Operate and deliver the AI receptionist service on behalf of our clients
• Book appointments and send confirmation messages to callers
• Send call summaries and alerts to our clients
• Respond to demo requests and onboard new clients
• Issue invoices and process commission payments

4. Data processor relationship

When Ringo handles calls on behalf of a client, Ringo acts as a data processor and the client is the data controller for their customers' personal data. Clients are responsible for informing their customers that calls may be answered and recorded by an AI system.

5. Call recordings and transcripts

Call recordings and transcripts are retained for a maximum of 90 days and then permanently deleted. They are used solely to provide call summaries to clients and to improve the accuracy of the AI system.

6. Third parties

We share data with the following third-party services to operate the service:

• Retell AI — AI voice agent platform that handles call conversations
• Twilio — telephone infrastructure and SMS delivery
• Make.com — automation platform for post-call workflows
• Google Calendar — appointment booking (where applicable)
• Formspree — website enquiry form processing

We do not sell personal data to any third party.

7. Data retention

• Call recordings and transcripts: 90 days
• Client business data: duration of the contract plus 12 months
• Invoice and financial records: 6 years (legal requirement)
• Website enquiries: 12 months

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@getringo.uk.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS/TLS).

10. Cookies

This website does not use tracking cookies or analytics. No cookie consent banner is required.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available at getringo.uk/privacy. Significant changes will be communicated to active clients by email.

12. Contact

For any privacy-related questions: hello@getringo.uk
Ringo · Joshan Parmar · Leeds, West Yorkshire